Shipping &
Delivery Policy
Fast, tracked, and discreet. Everything you need to know about how your premium concentrates reach your door — clearly laid out.
01 — Timing
Order Processing Times
Processing Window
Orders are processed within 24 hours.
Cutoff Time
Orders placed after 12:00 PM Pacific Time (PT) will ship the next business day.
Friday Cutoff
Orders placed after 12:00 PM PT on Fridays will ship on Monday.
Weekends & Holidays
Carriers do not process or deliver on weekends or public holidays; transit times exclude these days.
We always aim for on-time delivery, but please note that all estimated delivery dates are provided by carriers and may occasionally be affected by unforeseen delays.
02 — Rates
Shipping Rates & Delivery Estimates
| Shipping Method | Estimated Delivery | Cost |
|---|---|---|
| USPS Standard Shipment | 3-4 business days | $11.00 |
| USPS Standard — Orders $250+ | 2–3 business days | FREE |
| USPS Priority — Next Day | 2 business day | $21.00 |
| International (Europe & Australia) — USPS Standard | 3–5 business days (customs may extend) | $40.00 |
Overnight Delivery: Available for most U.S. addresses, depending on carrier cutoff times and availability.
Note: Weekend and holiday processing is limited. Some delivery services may not operate on Saturdays or Sundays in certain areas.
03 — Coverage
Address Types We Ship To
We support deliveries to the following address types within the U.S. and U.S. Territories via USPS:
P.O. Boxes
APO / FPO / DPO Addresses
04 — Tracking
Shipment Confirmation & Tracking
Once your shipping label is created, you'll receive a confirmation email with your tracking number.
Tracking typically activates within 24 hours.
05 — Support
Delivery Issues
If your tracking shows "Delivered" but you haven't received your package:
Double-check your shipping address, mailbox, and with neighbors.
Allow 24–48 hours for a possible delayed carrier scan.
Contact the carrier directly with your tracking number.
Whole Melt Extracts Official is not liable for packages once marked delivered by the carrier. However, our support team will always assist you in resolving delivery concerns.
For damaged shipments, please retain all packaging and contents and email info@wholemeltextractofficialstore.com within 7 days of delivery to start a damage claim.